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Archive for September, 2014

Do not use Hermes Paketversand for packages delivery in Germany

2nd September 2014

Note: this is a rant. Unless you are specifically interested in the subject (keywords: delivery, hermes, failure, amazon), you should not read this.

I buy a lot on amazon.de – this is easy and convenient. Most of the time it also works good, with items arriving as promised or (mostly) earlier. Sometimes there are minor problems, but nothing worth remembering or mentioning. However, my latest order, “delivered” by Hermes Paketversand, was such a spectacular failure, that it deserves a blog post.

My item was expected to arrive on Tuesday, the 5th of August. In the evening of that day we found an important message from Hermes in our mailbox, saying that We were unable to deliver your package, we come again tomorrow, on the 6th of August. Hmmm. That is strange. My wife was at home in the 1st half of the day, when Hermes, supposedly, was delivering my package (I learned about their delivery time later from delivery tracking page). This is what I would call a minor problem, not really an issue. Maybe, for some reason, the door bell wasn’t heard, and our delivery did not reach us. But it comes next day, right? Right?…

There was absolutely nothing – not even a note – delivered in the following 4 days. On Saturday I started worrying. I checked Amazon package delivery status (detailed), which said that we have missed 3 (!) delivery attempts between 9:00 and 13:00 on August 5-7. I could have believed one miss, but three in a row, with my wife at home… that is extremely strange, to say the least. Anyway, I was ready to forgive this, as long as I get the package.
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