How to fix: Xiaomi Mi Band stopped tracking steps and sleep
26th July 2015
A few days ago, my Mi Band (version 1) stopped properly tracking sleep and counting steps. Here is a full list of symptoms:
- synchronization appears to work correctly;
- total count of steps is updated, but when you click it – there are no per-hour details;
- in the older app version: after sync completes, there is no green message “Updated X items”;
- night sleep tracker does not update at all: neither total hours slept, nor per-hour details;
- the band is otherwise functional, e.g. “Find the band” works – it vibrates and flashes diodes.
Warangelo00 found a solution, which worked for me (and no, you do not need to hard reset the device):
note: the fix below will most probably not work for Mi Band 2, see comments; iPhone owners may try switching iPhone from AM/PM (12-hour clock) to 24-hour clock to fix the non-synchronization problems with MiBand2 – please write in the comments if this method works for you.
- enable Bluetooth, if it is disabled;
- start Mi Fit, go to Play –> Incoming call (or, in older app version, Settings – Incoming calls);
- enable it – set to On;
- now call your mobile phone from a different one – wait for the band to vibrate and flash lights;
- you should now be able to refresh Mi Fit main page, and see both current day and previous night per-hour details; in the older app version, it should also show the green “Updated X items” message after syncing;
- you can now disable incoming calls notification if you don’t need it.
According to Holly, the trick may also work for Mi Pulse.
Not sure if this fix will last, but it did help me – thanks, Warangelo00!
July 29th, 2015 at 14:24
it worked for me! thank you
July 29th, 2015 at 14:48
you are welcome
September 3rd, 2015 at 4:48
Great fix!! Thank you!!
December 30th, 2015 at 20:20
worked for me!
January 25th, 2016 at 11:10
Thanks – this seemed to clear the steps count it was stuck on and reset it to zero – seems to be counting again – thanks!
February 1st, 2016 at 14:13
worked – simple fix – thankyou.
February 15th, 2016 at 15:21
It didnt work for me – anyone else have any other tricks? When I check the page, the battery is full, it can locate/vibrate my miband and the synching is up-to-date. Its just not recording any steps or sleep
February 15th, 2016 at 15:41
Chris, the only thing I can suggest is checking if your MiFit app is up to date – Xiaomi does update the app regularly (and these updates sometimes also bring band firmware updates with them).
If updating the app does not fix the problem – then maybe try the trick from the post one more time… Have no other ideas right now.
February 15th, 2016 at 19:22
This trick worked for me. The app data hadn’t updated since Saturday.
Thanks!
March 1st, 2016 at 13:55
did not work for me, any other ideas?
March 2nd, 2016 at 14:08
Worked for me Just now!
Band didn’t record my sleep completely or correctly.
It start at 2:11 AM and finish at 5:01 AM
It also wasn’t record my steps.
Last step record was at 5:00 AM when I was a sleep ïŠ
My incoming calls was set to vibrate 5 sec after first ring, I’ve set to 3 sec.
After doing this I try walking and it start record… didn’t download the steps I’ve done today.
I assume it was just stuck.
March 15th, 2016 at 7:50
thanks a lot for this trick! it worked for me!
March 18th, 2016 at 17:50
Hi there!
It worked today 18-03-2016 on xiaomi mi band 1s (FW version: 4.15.12.10)
FRodrigues aka Th3On3.
March 21st, 2016 at 23:02
Now track Sleep data in Day : http://en.miui.com/thread-246219-1-1.html
March 21st, 2016 at 23:14
Sharath, your tip makes no sense to me…
),
My MiBand tracks my sleep without any problems or time limits – especially if I sleep more in the morning
Haven’t tested after-lunch nap yet (can’t nap at work
but the band did reliably detect when I was awake in the middle of the night one time, and then went back to sleep.
It also seems to detect properly being taken off or being on a sleeping person.
So I guess changing your phone’s timezone isn’t really necessary
March 30th, 2016 at 10:18
work for me.. thanks
May 12th, 2016 at 21:32
worked for me. Thanks!
June 2nd, 2016 at 20:13
It started working, thanks a lot
June 6th, 2016 at 6:01
Man! thank you !! such a simple solution. I was searching for `hard reset` and this solution is just what I needed!!!!!
June 23rd, 2016 at 22:20
Just received a Mi Band 2 and it doesn’t record steps. Tried this fix to reset the device with no luck.
@Chris: Did you ever find a solution?
June 25th, 2016 at 11:26
not work for me ((((((((
June 29th, 2016 at 22:17
@Natasha – thank you for feedback, I have updated the post to mention that this fix will probably not work for Mi Band 2.
June 30th, 2016 at 10:27
My Mi Band 2 has same symptoms. The trick doesn’t work for me.
July 4th, 2016 at 16:07
for mi band 2 try to turn off mi band display settings , lift wrist to browse info, you will see that it will record steps more accurately.
July 4th, 2016 at 17:33
Evan, thank you for your suggestion.
As I don’t have the Mi Band 2, could you please clarify a few things for me? (I will then update the post.)
- Does your suggestion fix the problem of not tracking steps and sleep?
- I do not fully understand what you mean by “turn off display settings”, could you clarify?
Thanks
July 8th, 2016 at 20:15
Just tried this on my Mi Pulse. Switched off vibrate notification for calls, closed app, reopened, switched back on and phoned my mobile. Now works great again. Thanks so much! Xxx
July 10th, 2016 at 10:11
My Mi Band 2 has same symptoms. The trick doesn’t work for me.
mi fit 1.2.5
firmware 1.0.0.18
any ideas ?
July 10th, 2016 at 19:24
Actually worked !! surprised.
September 30th, 2016 at 12:01
its not pair in my device when i used i don’t known that its work like this i uninstalled and installed again mi fit app what can i do its not charging not respond any thing please help me
October 19th, 2016 at 9:16
This worked. Simply wonderful
October 20th, 2016 at 23:53
Worked for me.
Mi fit would pair with the phone but stuck on 23 steps.
Enabled incoming call and called the phone making the Mi fit band vibrate.
After that the band was registering steps as normal.
Thanks for the tip.
November 4th, 2016 at 0:11
Worked for me; Mi Fit was stuck on 121 steps for 5 days, and was not tracking my sleep. Thought it might have been low-battery related (50 days since last charge).
“Play –> Incoming call –> On” (and calling the phone to make the Mi Fit vibrate) fixed the issue.
Please note that “Incoming call” settings are now on the bottom middle “play” menu (app version 2.2.5), no longer in the settings.
November 5th, 2016 at 21:16
@JP, glad it worked and thank you for the feedback – I’ll update the post with the new location of this setting.
December 10th, 2016 at 10:28
Thank you very much! It fixed the sync issue!
December 21st, 2016 at 0:38
Got mine to work again following your instructions. (Had to do it twice, maybe the phone didn’t ring for long enough the first time or something) Thanks so much!
December 28th, 2016 at 21:51
I have found a fix for my MiBand2 not syncing data properly and sleep data not being shown in MiFit. My iPhone was set to am/pm. Switching the phone to 24hr format (via the iPhone’s settings screens) fixed the problem straight away. After the next sync, historic data showed up fine…
It must just be a sw glitch with the app not allowing for a different time configuration.
December 28th, 2016 at 23:12
@Andy – thank you for sharing, I’ll add your method to the post.
February 7th, 2017 at 19:36
Worked for me too… thanx a lot mate..
February 12th, 2017 at 17:12
worked for me yay!
March 3rd, 2017 at 6:51
Mine still doesn’t work after all tricks. I put it on charge last night, and now it won’t track steps (but does track sleep, heart rate and lets me know if someone calls). Help!
March 3rd, 2017 at 18:27
@Libby, you have a different (newer) Mi Band. If you have an iphone, then maybe comment 36 will help you.
March 16th, 2017 at 6:25
Worked ….thank you
April 11th, 2017 at 18:20
My Mi Band 2 won’t detect me sleeping and stopped counting my footsteps. Please Help ;-;
April 16th, 2017 at 12:12
You rock! It worked!
June 2nd, 2017 at 21:57
worked for me – thanks!
August 4th, 2017 at 21:12
After getting mifit 3.0 on my android, my mi band-1 acting weird. It connects and count daily step but it’s blank under activity. Same with history…..there is nothing on history for 7 days since I got mi fit 3.0 and upgraded firmware. Sleep isn’t working as well. It’s not recording sleep at all. I tried the above trick, time trick, went back to prior versions of mifit, unpair-pair, uninstall-reinstall, cashe clear, data clear, reset Bluetooth – nothing seems to work. Any help? Is it the band itself or the app? Wrote to xiomi and no response either.
August 20th, 2017 at 15:32
Thanks! Worked to me, change the clock from am pm to 24h. I’m using an iPhone 6s+ and Mi band 2.
H
November 15th, 2017 at 9:27
Thanks a ton, This worked for me as well. That was soo rediculus to enable phone call and the make a call from another number then it started working
Thank you,
J
January 12th, 2018 at 19:30
Thanks! Worked to me and my problem (stop counting steps)
Thank you!
June 13th, 2019 at 16:15
Hi,
I have Mi Band 2 with Mi Fit 4.0.0 it was working fine until last week were it was stuck in 0 steps and it is not tracking sleep anymore
heart pulse is working fine and time can also be synchronized without problem.
I’ve tried your solution and i’ve found that the band was on do not disturb mode and now it accepts and vibrates when incoming calls but still not counting steps
does anyone have solved this issue ?
March 18th, 2020 at 9:38
it worked for me today for a mi fit band version 1 paired on a Xiaomi Mi A2 Lite phone, Android 9 software, and mi fit app version 4.0.15..
my band wasn’t monitoring my steps and sleep it’s been around 2 weeks even though it’s charged and paired..
thank youuuuuu..