Do not buy at the BamBook internet-shop
5th May 2007
BamBook is a Kyiv-based internet shop.
On the 28th of February, 2007, I ordered a book from them, and paid for it from the credit card at the time of order. Soon I had a confirmation email, which said that the book will be delivered not later than the 16th of March (they promise 10-working-days delivery, so the date looked fine).
At the end of March, after writing several emails to BamBook, they responded with an official-looking “sorry for delay” and “we’ll do our best to deliver soon”.
After calling them on the 3rd of April I came to know that they at the moment actually do not have the book I ordered. They asked if I’m willing to wait for around two weeks, so that they “try” to order that book and then (add 10 working days) deliver it to me. I said NO, I WANT MY MONEY BACK with that kind of service you have! OK, they said.
Nothing changed until April, 23. So I called them again. They promised to return money again.
Another call was on the 3rd of May. They said that “refund is being processed”. I hope you imagine what kind of a company they are, if a simple refund processing requires whole month to be complete… or not complete, as nothing changed as of today, the 5th of May.
Update: as of May, 27, there are no changes, despite some more efforts put into getting anything from this real crappy Bambook internet-shop.
Conclusion: avoid BamBook internet-shop at all costs. Better go give your money to the beggar on the street – faster, with no troubles, and no waiting for anything.
May 6th, 2007 at 0:04
десь рік тому читав подібну історію про бамбук від знайомого на одному з форумів.
May 6th, 2007 at 16:44
справді, якщо просто пошукати в неті, то негативних відгуків на бамбук (в першу чергу – про терміни доставки) набереться немало. цього разу потрібно було замовити подарунок на 8 березня, а про існування бамбуку вже знаю давненько – от і полінувався перевірити репутацію
у мене виникає підозра, що у них лише “одноразові” покупці
але нічого. звернулися до банку із запитом про charge-back. і на цій сторінці із 10 результатів понад половина згенерована мною і дружиною